Wording of support tickets

This is Steve’s partner again. The wording of some of the support tickets is very poor, and it makes responding difficult. A lot of players are writing long sentences without any punctuation, and the sentences could have many different meanings so I can only guess what the player is trying to ask. There are even whole paragraphs that go with multiple and this and that and buts and ifs and this then that and and and it’s very difficult to decipher.
I know Steve has mentioned this before. The questions that are worded clearly take very little time to respond to. But poorly worded questions leave me wondering what players are trying to ask. So please take the time to ask clear questions.