Category: Player updates

The server address has changed for the phone app. The new address is in the knowledgebase article at https://www.roulettephysics.com/forum/index.php?action=kb;area=article;cont=65 (log into your forum account first). The old address will not work anymore.

Within the next few days, almost everyone will need new IP addresses and PORTS to use in the mobile phone apps. This will apply to the Hybrid, Remote Uber, and JAA phone. Without the correct IP and port, you wont…

All servers are back online, but many are not at their intended destination because of flooding throughout Sydney. The flooding may not subside for 1-2 weeks. I’ve had to use alternate hardware and locations because the original servers are stuck…

Some servers are moving to Perth (far Western Australia), which benefits players in Europe. And some to Sydney (East coast), which benefits players in North & South America. The ping improvement will be between 70-100ms depending on where you are.…

Responses to emails and support tickets will be delayed for the next 7 or so days. Almost all emails are responded to anyway, but I’m aware some issues have been outstanding for a while. This is because some things are…

Just letting everyone know I’m a bit behind on email responses. I’m aware of it and will respond to everything by mid next week.

I’ve received the latest Hybrid camera app. So far it works with the common external cameras, but I still have more testing to do. I’ll release it for everyone’s use, but remember I haven’t fully tested it yet so there…

If you’ve purchased unsupported hardware (phones) for the main phone app, you might find it doesn’t work properly. For example, you might not be able to select suitable video resolutions with external cameras. As the phone operating systems change, we…

I’ve just updated the servers, but the remote desktop access details have all changed. I’ll send everyone new access details. If you don’t receive them, let me know. If you wanted changed carried over from the old server to new, let…

When I see a huge email or support ticket, I’ll almost always “leave it for later”, and address the shorter tickets first. This is because more people get timely responses. I don’t always have time to address the longer tickets…