Category: Player updates

Just letting everyone know I’m a bit behind on email responses. I’m aware of it and will respond to everything by mid next week.

I’ve received the latest Hybrid camera app. So far it works with the common external cameras, but I still have more testing to do. I’ll release it for everyone’s use, but remember I haven’t fully tested it yet so there may be issues. I expect to fully test maybe at the end of next week. And you can revert to the old version if the latest one doesn’t work with your hardware.

Email me via encrypted mail for the download link.

If you’ve purchased unsupported hardware (phones) for the main phone app, you might find it doesn’t work properly. For example, you might not be able to select suitable video resolutions with external cameras. As the phone operating systems change, we update the phone apps. The programmer starts work today on these updates.

Unfortunately it might mean after the update, the new version wont work properly on older phones. So there may be multiple versions.

I don’t yet know when the programmer will be finished. It depends on a variety of factors.

When I see a huge email or support ticket, I’ll almost always “leave it for later”, and address the shorter tickets first. This is because more people get timely responses. I don’t always have time to address the longer tickets too, so they may sit unanswered for longer.

So you get responses in less time, please keep tickets short and concise. Please ask clear questions.

Also in most cases, the questions are already answered in the support documentation anyway. You might get irritated if I haven’t responded for days, but chances are you never even needed to ask many questions anyway. Please carefully read support documentation before asking questions. Whenever there are common questions, I update the support documents to save everyone time.

I’ve been busier than usual for the last 2 weeks, but my mid next week, things will be easier.

The server software for JAA phone has been updated. A bug has been fixed, which gave the incorrect amount of predicted numbers. You do NOT need to update the phone app (assuming you recently updated it). I’ve also moved the JAA server to another network, which will improve uptime.

The servers have been down for half the day in attempt to resolve intermittent connection issues. It turned out to be an IP conflict, which affected only a cluster of servers. Or at least I found the conflict, and assume it caused the problems. But I wont have enough time to do proper testing to see if all issues are resolved. I’ll finish on Monday. At least for now everything appears to be working fine.