Author: Nighthawk

Responses to emails and support tickets will be delayed for the next 7 or so days. Almost all emails are responded to anyway, but I’m aware some issues have been outstanding for a while. This is because some things are…

Just letting everyone know I’m a bit behind on email responses. I’m aware of it and will respond to everything by mid next week.

I’ve received the latest Hybrid camera app. So far it works with the common external cameras, but I still have more testing to do. I’ll release it for everyone’s use, but remember I haven’t fully tested it yet so there…

If you’ve purchased unsupported hardware (phones) for the main phone app, you might find it doesn’t work properly. For example, you might not be able to select suitable video resolutions with external cameras. As the phone operating systems change, we…

I’ve just updated the servers, but the remote desktop access details have all changed. I’ll send everyone new access details. If you don’t receive them, let me know. If you wanted changed carried over from the old server to new, let…

When I see a huge email or support ticket, I’ll almost always “leave it for later”, and address the shorter tickets first. This is because more people get timely responses. I don’t always have time to address the longer tickets…

The server software for JAA phone has been updated. A bug has been fixed, which gave the incorrect amount of predicted numbers. You do NOT need to update the phone app (assuming you recently updated it). I’ve also moved the…

The servers have been down for half the day in attempt to resolve intermittent connection issues. It turned out to be an IP conflict, which affected only a cluster of servers. Or at least I found the conflict, and assume…

For now I’m disabling notifications on my mobile phone for Uber and Hybrid servers. This is because casinos are mostly closed anyway, so there is no significant need for urgent messages for now. Also too many players are still using…

The connection issues with JAA phone version are fixed. The problem wasn’t a bug. It was just a network configuration of the server. Please report any further issues via the help desk.