I’ve just updated the servers, but the remote desktop access details have all changed. I’ll send everyone new access details. If you don’t receive them, let me know. If you wanted changed carried over from the old server to new, let…
Getting faster responses to questions & support tickets
When I see a huge email or support ticket, I’ll almost always “leave it for later”, and address the shorter tickets first. This is because more people get timely responses. I don’t always have time to address the longer tickets…
JAA phone version update
The server software for JAA phone has been updated. A bug has been fixed, which gave the incorrect amount of predicted numbers. You do NOT need to update the phone app (assuming you recently updated it). I’ve also moved the…
Uber/Hybrid server connectivity
The servers have been down for half the day in attempt to resolve intermittent connection issues. It turned out to be an IP conflict, which affected only a cluster of servers. Or at least I found the conflict, and assume…
Emergency Wickr messages for Uber/Hybrid servers
For now I’m disabling notifications on my mobile phone for Uber and Hybrid servers. This is because casinos are mostly closed anyway, so there is no significant need for urgent messages for now. Also too many players are still using…
JAA phone version connection issues
The connection issues with JAA phone version are fixed. The problem wasn’t a bug. It was just a network configuration of the server. Please report any further issues via the help desk.
JAA phone version update
The updated version is now available. All data has been moved to the new server. For this version, you do NOT use OpenVPN or any VPN, because the encryption is built-in. First uninstall the old apps, delete them from your…
Hybrid / Uber teams & JAA Phone Updates
HYBRID/UBER TEAMS: Just a note to mention more teams (PLAYERS) are at the final stages of becoming qualified, with all equipment. And after them there will be more. I don’t think casinos are too far from re-opening again. JAA PHONE…
Hybrid/Uber updates applied
All servers have now been upgraded. There isn’t much difference to instructions, but I’ll only have time to finish them tomorrow. You wont need to download the whole Operator instruction again. Operators only need to email me via encrypted email…
Hybrid/Uber update complete
Everything is finished including testing. Next I just need to write instructions and update the servers. This will take at least another day, but I’ve been busy testing so now am behind on other work. So I’m expecting the update…