Getting faster responses to questions & support tickets

When I see a huge email or support ticket, I’ll almost always “leave it for later”, and address the shorter tickets first. This is because more people get timely responses. I don’t always have time to address the longer tickets too, so they may sit unanswered for longer.

So you get responses in less time, please keep tickets short and concise. Please ask clear questions.

Also in most cases, the questions are already answered in the support documentation anyway. You might get irritated if I haven’t responded for days, but chances are you never even needed to ask many questions anyway. Please carefully read support documentation before asking questions. Whenever there are common questions, I update the support documents to save everyone time.

I’ve been busier than usual for the last 2 weeks, but my mid next week, things will be easier.