Marking priority of tickets in help desk

Some players are marking tickets as critical and urgent etc for matters that aren’t justifiably urgent. An urgent matter is something like you being in a casino and you forgot to force a code earlier. This should never happen anyway if you check when the code expires. Almost never are matters truly urgent. I pay close attention to matters that are marked urgent, and respond usually within 1-3 hours if matters are truly urgent. Basically I’m asking that people don’t abuse the urgency ratings.