Some players are marking tickets as critical and urgent etc for matters that aren’t justifiably urgent. An urgent matter is something like you being in a casino and you forgot to force a code earlier. This should never happen anyway if you check when the code expires. Almost never are matters truly urgent. I pay close attention to matters that are marked urgent, and respond usually within 1-3 hours if matters are truly urgent. Basically I’m asking that people don’t abuse the urgency ratings.