Author: Nighthawk

Disputes between players

NighthawkPlayer updates
It is very common that I hear of disputes between players. Usually arguments arise when there is a partnership between players, and there’s a disagreement about owing of money.
 
Keep in mind the below points:
 
* The gambling industry tends to attract people who aren’t such nice people. You need to be extra careful, even with other players in the forum. You can know someone a whole year without really knowing them.
 
* Trusting someone, and putting yourself in a bad position because of trust are two different things. Trust is not a sufficient reason to put yourself in a bad position.
 
* NEVER release your real name or any personal details to other players. Expect other players to give you fake names too.
 
* If you ever have personal information about a player and use it against them, you will be banned from the forum and restricted only to essential services. And you can expect to be excluded from other things, including but not limited to partnerships.
 
* If someone says something bad about you, most of the damage will be done by you worrying about it, instead of focusing your energy on something more productive. Also please keep disputes off the forum. Any arguing players will be banned.
 
* Please don’t involve me unless you believe it is in the best interests of all players. Anything you tell me is kept in strict confidence.
 
* Always try to do the right thing. Understand the position of other players, and you will better understand their actions. If you do the right thing by people, they tend to do the same for you.
 
* Communicate clearly. Many arguments are the result of bad communication. Relatively few people are wilfully malicious. But many people put their own interests before others.
 
* Have clear agreements. Rather than be a legal document, contracts are more about having a clear understanding of each of your rights and obligations so everyone knows where they stand. Consider all possible events and the agreed course of action. In partnership cases, I suggest not creating signed documents with real names and all. Just have a clear point-by-point written agreement. Also consider the position you would be in if your partner breached an agreement.
 
 
The points above are not specific to any individual case. Again I hear of disputes often and they are usually very similar.

Hybrid wireless mods

NighthawkPlayer updates
The Hybrid now has the capability to be operated remotely. This means it can be used with the main processor far away from the actual wheel and table. The only equipment any player needs to have at the table is rather minimal and there wouldn’t be a problem even if players were “strip searched” – not that it would ever happen, or that this mod is even needed, but it’s nice to have it this covert.
 
The range is ample even without modifications. With modifications, the range can easily be extended to outside the casino, even miles away, but it is overkill. Players can also walk way out of range and return without problems.
 
Before it is available to players, some adjustments are needed although it is fully functional and working perfectly. When it is released, one additional component will be required but it will be under $1000.
 
On a side note, for some time casinos have been using law enforcement to pry, on the basis that I may be breaking laws. Again I’ll make it very clear that we never apply the technology where it is illegal. My website also makes this very clear, so there is no legal excuse.

Back to work

NighthawkPlayer updates
* I’m now back and will spend the next day or so catching up on emails. There’s a lot of various work to be done and I’ll send updates in time
 
* Almost all of the known bugs for the hybrid are now fixed because the programmer was working in the past few days. These weren’t critical bugs, just annoying ones. There is one last bug (where the play mode sometimes cant be started) but it is being worked on. I’ll release a new version when the last bug is fixed. If you find any other bugs, let me know.
 
* I’ll be available to take calls this Wednesday

Schedule update (back 4th January)

NighthawkPlayer updates
Just a reminder I wont be officially back to work until about 4th January. I did mention it earlier but am still getting emails with people wondering why I haven’t responded yet. I’m like most of the world – I take some time off around Christmas and new years.
 
I have still responded to a few emails, but there are support related emails that are not critical, and many emails with issues that would be resolved if the player properly read the instructions. For the various resources available to players, see www.roulettephysics.com/support/

Hybrid instructions

NighthawkPlayer updates
I managed to finish the written Hybrid instructions today, at least to the point where I only need to proof-read everything. So I will definitely release the new version on Monday. But I wont have time to do the tutorial videos until early January. You don’t really need them though. They are more an added bonus to help learn.

Hybrid updates & upcoming schedule

NighthawkPlayer updates
A new version of the Hybrid is available. I’ve tested it and it works perfectly. This mod makes it much easier to know the parameters to use while setting up.
 
The past week has been crazy busy and next week I’ll be very busy catching up on everything. But by Tuesday, I will have responded to all emails, help desk tickets and code requests.
 
To Hybrid Users:
 
1. I’ll finish updating the instructions on Monday, and will release the new version at the same time. There’s no point to releasing the software until the instructions are done. I’ll continue on the instructions right after posting this update.
 
2. Several new training videos are available. Email me for the links. These are rushed videos I just made today, but they cover the most important parts.
 
3. I will be doing more carefully prepared and clearer training videos in the first 2 weeks of January. I want to make it all very basic for everyone. And shortly after, we will be doing a live webcam training video where users can see the Hybrid’s software interface, and everything it is doing so you can learn to use it properly. Not everyone will be able to attend live, so the recording will be available later. But if you can be there live, then you will be able to ask questions and have them answered. You will need a www.ustream.tv account to view the meeting and ask questions in the chat windows, but please:
 
    a. Do NOT use your real name for the account (because other players will see it)
 
    b. Don’t ask any questions relating to private matters, because other players will see this and hear the answer. Plus I’ll later need to censor it in the released recording, which means more work.
 
4. The next software update will fix some annoying bugs, like sometimes play mode doesn’t initiate. These bugs aren’t critical but are mostly annoying.
 
 
To JAA & Other Players
 
The new programmer will complete some of the software mods by end of January. The time of year slows progress down.
 
There are many more announcements to be made, about the Android computer and other software for players, but everything can wait until the new year.

Urgency of help desk tickets

NighthawkPlayer updates
Recently a lot of players are again marking helpdesk tickets as very high, severe or critical. The majority of these are for software access codes. Sometimes players may forget to check when an access code is due to expire, and the software may lock in the middle of play. But it seems to be happening an inordinate number of times, or at least I’m assuming why access code requests are marked with such high priority. This should never happen if you check when access is going to expire. Players must be responsible for monitoring win codes will expire. The purpose of using the urgency ratings is so I know when I must respond as soon as possible, and when things can wait until Monday (after weekends).
 
Basically I’m asking players to take responsibility for monitoring their codes and when they are set to expire, and do not abuse the urgency rating system. If individual players appear to be repeatedly abusing this feature, naturally when their issues really are critical, I will assume that things haven’t changed.