This applies to operators (purchasers or operators): If you are in the middle of a REAL CASINO SESSION ONLY and cannot access the server:

First, very carefully check all settings to see if you’re missing something.

If you tried everything and still have problems, message me on Surespot (any time of day or night). Then I’ll log on the server and fix any problems. If I’m sleeping, your message will wake me. If you don’t get a response within a minute later, resend messages. Chances are I’ll hear the first one anyway. Do not expect any detailed conversation. The worst that can happen is a full server reboot is needed, which takes 1 minute.

If you have server access issues but it is NOT in a real casino session, then just contact me via regular email then I’ll respond when possible. Please NEVER use Surespot for normal support issues. It is ONLY for live sessions in real casinos.

I no longer use my mobile phone (calls) for urgent issues because there were still players calling at 3am for trivial issues. Now I’ll only use Surespot, but only Hybrid players are added to the contact list.

I fixed a configuration error that prevented confirmation emails sometimes being sent when a Hybrid booking was placed, acccepted, refused etc. Now all notification emails should arrive, but still check spam folders.

If you don’t receive either accepted/refused confirmation emails within 24hrs of your booking time, please contact me directly via email.

One of the additional operators is at a level now where he can do live sessions without my assistance. I’ll still try to monitor when he is playing to provide assistance, but at least my attendance isn’t required. Another operator is close to being ready. Both operators are better able to work outside my normal hours than myself. So now you can book at any time of the day you want (with a higher approval rate).

IMPORTANT: Our time is short already. If you are especially a new team and not 100% competent with the camera, and familiar with all equipment, don’t book a casino session until you are fully ready. Otherwise we waste a lot of time, that is better spent with more prepared teams.

To proceed, make bookings using the form. If I can do the session I will. Otherwise I will ask another operator if they can do the session before accepting/rejecting the session.

Also if you are a hybrid purchaser, the operators may be able to do initial sessions for you. You can discuss compensation with them directly. Even in cases where they don’t expect compensation, they still benefit from the experience.

And remember if you opted to be only a bettor and haven’t been called yet, try being a camera user instead. Then you are far more likely to be called.