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Month: September 2015

Schedule 6 – 21 October

September 30, 2015September 30, 2015 NighthawkPlayer updates

I’ll be away between 6 – 21 October but will be working while away, although wont be as quick to respond to emails. Support tickets aren’t affected.   I’ll have a Hybrid server with me and can interchange user accounts…

New hybrid version

September 28, 2015September 28, 2015 NighthawkPlayer updates

I’ve received an updated hybrid version, which includes new phone apps. I’ll be testing them tomorrow, and installing the following day. Also the technician has started works on some cable mods, so if you are waiting for a phone and/or…

JAA support

September 28, 2015September 28, 2015 NighthawkPlayer updates

Support (for JAA): I’m finding some new players are having trouble with devoting enough time to data collection. Unfortunately data collection takes time. The pre-sales website explains the amount of spins you need to collect data for so there shouldn’t…

Hybrid server sessions

September 17, 2015September 17, 2015 NighthawkPlayer updates

I’ve been checking the data transfer logs, and the vast majority of data transfers are from when users are logged on to the visual terminal. Remember not to remain logged on unless you are using it, and ensure the settings…

Hybrid updates complete

September 11, 2015September 11, 2015 NighthawkPlayer updates

The hybrid updates are complete and installed. So whenever you request the server to be online, it will be available for you. But you will need the updated phone app too. Contact me to request it.   There are now…

Hybrid updates

September 8, 2015September 8, 2015 NighthawkPlayer updates

The Hybrid server software has been updated, but there will be another update before I install it. This update improves the consistency of frame rates for smoother video (always at 30 frames per second). To use it, you’ll need an…

Clearer support tickets

September 7, 2015September 7, 2015 NighthawkPlayer updates

From Support: My recent post about asking players to ask clearer questions seems to have been mostly ignored. It makes answering support tickets much more difficult than I expected. Two poorly worded ticket gives me heart palpitations. A dozen of…

Wording of support tickets

September 1, 2015September 1, 2015 NighthawkPlayer updates

This is Steve’s partner again. The wording of some of the support tickets is very poor, and it makes responding difficult. A lot of players are writing long sentences without any punctuation, and the sentences could have many different meanings…

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To Players:

Use the Help Desk for all support related issues. It will get you the quickest response (24-48hrs excluding weekends and public holidays). I frequently post updates here so you know my schedule and when responses may take longer than usual.

Phone (international): +61 3 9018 5395
I take phone and Skype calls on Wednesdays (9am - 4pm), although other times can be scheduled. I sincerely care about your success and provide all support you need. But please respect I have a personal life too and only work 9am-5pm during weekdays (not weekends).

Skype: rouletteanalysis
Live conversions only. Do NOT send offline messages as I may not see them for days

Mobile Phone (international): +61 468 338 305
SMS, Calls or Whatsapp for emergencies only - Do NOT contact my mobile unless it is a genuine emergency. But I live in a rural area with very poor reception so there may be no signal. Email is usually the quickest way to reach me.

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