Month: September 2015

I’ll be away between 6 – 21 October but will be working while away, although wont be as quick to respond to emails. Support tickets aren’t affected.   I’ll have a Hybrid server with me and can interchange user accounts…

I’ve received an updated hybrid version, which includes new phone apps. I’ll be testing them tomorrow, and installing the following day. Also the technician has started works on some cable mods, so if you are waiting for a phone and/or…

Support (for JAA): I’m finding some new players are having trouble with devoting enough time to data collection. Unfortunately data collection takes time. The pre-sales website explains the amount of spins you need to collect data for so there shouldn’t…

I’ve been checking the data transfer logs, and the vast majority of data transfers are from when users are logged on to the visual terminal. Remember not to remain logged on unless you are using it, and ensure the settings…

The hybrid updates are complete and installed. So whenever you request the server to be online, it will be available for you. But you will need the updated phone app too. Contact me to request it.   There are now…

The Hybrid server software has been updated, but there will be another update before I install it. This update improves the consistency of frame rates for smoother video (always at 30 frames per second). To use it, you’ll need an…

From Support: My recent post about asking players to ask clearer questions seems to have been mostly ignored. It makes answering support tickets much more difficult than I expected. Two poorly worded ticket gives me heart palpitations. A dozen of…

This is Steve’s partner again. The wording of some of the support tickets is very poor, and it makes responding difficult. A lot of players are writing long sentences without any punctuation, and the sentences could have many different meanings…