I’m no longer taking calls on Wednesdays as a regular time. Previously I took calls from anyone during Wednesdays. This was more so potential new players could speak to me and see I’m a real person, although many players still called for support. Now call times need to be specifically scheduled. I just haven’t yet updated the websites yet to explain this.
But generally the best way to get support is to start a support ticket via the help desk. Anything that requires my attention is forwarded to me. As it is now, my partners will not address support tickets as often. And eventually not at all, which will leave just me to answer tickets. To get proper support, it will be more important for players to carefully read the instructions and knowledgebase. This doesn’t mean players wont get proper support. I will still ensure everyone gets all the help they need.