Support structure changes

To ensure I have more time to manage Hybrid teams, the sales part of my company is either being leased or sold to another individual who I know well. No this doesn’t mean I’m retiring from roulette. Leasing it means I still have ownership and control, but the operator will run sales and support and take majority of sales revenue. There are a lot of details that need to be worked out.
What it means to players is the primary contact for the majority of issues wont be me. It will be either my associate or his partner. When there are questions they don’t know the answer to, I’ll address them personally. They can escalate issues to me via the help desk when everything is set up. Blog updates will be done by both of us, whenever required.
The details are still being worked out, but essentially nothing significant will change for players. Some of the important aspects being worked out include what can be sold, volumes, pricing, limitations etc. Especially the computers aren’t just ordinary products and we don’t want them to become too common. The interests of all players, including the partnership teams, are an important consideration. The main exclusion from the arrangement is the Hybrid, which he has nothing to do with.
Some of the loose ends include the JAA system phone. The programmer was on vacation for 2 weeks and only just returned, and is resuming work (expects to be finished shortly). Before any transition is done, these parts will be finalized. There is still also further development needed on how JAA cross references data. I’ll still be doing this development.
This may cause some players to be alarmed, but the way everything will be done, in most cases players won’t notice any difference. They will still be operating as the same company name, which means I’d still be legally responsible for whatever issues. I wouldn’t do this if I wasn’t confident everything will run smoothly. Rest assured that proper support is a very high priority, and if any player feels they are not getting proper support, you’ll still be able to contact me directly.
As far as a timeline for all this is concerned, everything should be finalized before the end of the financial year. At least this is our goal to make it simpler.