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Month: June 2019

READING INSTRUCTIONS

June 27, 2019June 27, 2019 NighthawkPlayer updates

I’ve been paying attention to where my time goes during the day. When it comes to support tickets and emails, about 90% of the time goes to answering questions that are already answered. Of course I don’t expect people to…

Using Wikr (for Hybrid and Remote Uber players)

June 25, 2019June 25, 2019 NighthawkPlayer updates

Just a reminder that Wikr chat is only for emergencies. An emergency is something like the server is down despite a booking. For anything that’s not urgent, please only use encrypted email.   If there’s anther issue that really is…

Uber and Hybrid Session Recordings

June 21, 2019June 21, 2019 NighthawkPlayer updates

Every Remote Uber and Hybrid session is recorded, so I can replay and inspect everything that happened on the server. This is for a few reasons:   1. Security: to ensure players aren’t doing something forbidden.   2. Support: so…

Custom Cable pricing

June 18, 2019June 18, 2019 NighthawkPlayer updates

Today I tested every new custom cable on a variety of phones, and all worked without a problem. So we’ll start making more.   The downside is the new design is $50 more expensive (now $250). This is my cost…

Remote Uber and Hybrid Training Videos

June 17, 2019June 17, 2019 NighthawkPlayer updates

For Remote Uber and Hybrid Players: I’ll update the instructions, including create extra tutorial videos. First see what is already explained in instructions, then email me directly if you think anything is missing. Please don’t make a request until you’ve…

Custom Cables

June 14, 2019June 14, 2019 NighthawkPlayer updates

I’ll receive the new custom cables in a few days. First I’ll test each one thoroughly, and if everything is ok, I’ll start shipping. But the first batch isnt enough stock for everyone. So I’m waiting for them to arrive…

JAA phone version update

June 11, 2019June 12, 2019 NighthawkPlayer updates

I’m doing some final software mods requested by players (before selling the company as making mods would be harder for the new owners). This includes the JAA phone app, which now has touch-screen number and direction input, and option to…

Remote Uber & Hybrid Cables

June 6, 2019June 6, 2019 NighthawkPlayer updates

Some of the original cables weren’t working correctly, so the technician is having to redesign them. It’s quite a complex issue that needs significant research and development, which is taking time. I’ve worked with the technician for many years and…

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Recent Posts

  • Servers back online March 24, 2021
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  • Delay in email responses December 4, 2020
  • Hybrid phone camera app November 19, 2020

Archives

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Subscribe to the player announcement blog so you are kept informed. This is not the same as following me via Google+. Submit your email to be notified of updates:

To Players:

Use the Help Desk for all support related issues. It will get you the quickest response (24-48hrs excluding weekends and public holidays). I frequently post updates here so you know my schedule and when responses may take longer than usual.

Phone (international): +61 3 9018 5395
I take phone and Skype calls on Wednesdays (9am - 4pm), although other times can be scheduled. I sincerely care about your success and provide all support you need. But please respect I have a personal life too and only work 9am-5pm during weekdays (not weekends).

Skype: rouletteanalysis
Live conversions only. Do NOT send offline messages as I may not see them for days

Mobile Phone (international): +61 468 338 305
SMS, Calls or Whatsapp for emergencies only - Do NOT contact my mobile unless it is a genuine emergency. But I live in a rural area with very poor reception so there may be no signal. Email is usually the quickest way to reach me.

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