Month: April 2017

Updated instructions are now available for download. I’ve updated chapter 3 (in the yellow section at the bottom) to include screenshots of what the Hybrid sees usually with new camera users, so you better understand the requirements. Almost every new player makes the same mistakes. I’ve also included extra advice to get you ready for your first session. If you don’t practise properly, the first few sessions in a real casino will likely waste your time because you’ll be asked to better prepare. The practise that you need is really not difficult. It’s actually quitre simple but most players tend not to spend the time.

If you send me a confusing email or support ticket, with poorly worded sentences and disorganized information, I will often put aside your support ticket until later. Then I will answer the clearer and better organized tickets first. This is because it allows me to help the most people in the time I have. So if you don’t want a delayed response, put some effort and thought into making your questions simple and clear. With many emails, unclear questions waste a lot of my time because it’s not immediately obvious what you are talking about – then I need to review our past conversations in detail to understand the context of your questions. Instead, explain the context clearly and concisely in every message you send. Don’t assume I perfectly recall our conversation, because it’s impossible for me to remember everything from every past email. I sincerely want to give the best support possible. Please help me give quality support to everyone by taking a little extra time to make your questions clear, well-worded and specific. 

If you send vague and poorly worded questions, don’t expect me to give you a range of answers to cover all the possibilities of what you wanted to know. That takes far too much time. Instead, I will respond simply asking you to be clearer and more specific. I hate to appear rude or abrupt about it, but being direct is required for efficiency.

When booking Hybrid sessions be very careful to enter your email correctly, or you will not receive any email notifications to tell you what’s happening with your booking. If you don’t receive any confirmation emails immediately after requesting a booking, then the email you entered was probably incorrect.