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Month: December 2014

Schedule update (back 4th January)

December 30, 2014December 30, 2014 NighthawkPlayer updates

Just a reminder I wont be officially back to work until about 4th January. I did mention it earlier but am still getting emails with people wondering why I haven’t responded yet. I’m like most of the world – I…

New Hybrid version & instructions available

December 22, 2014December 22, 2014 NighthawkPlayer updates

New version and instructions are now available. Download the updated instructions from the same location. You don’t need to change anything – just open the new file.   The updated Hybrid software is also now available. Download and unzip the…

Hybrid instructions

December 19, 2014December 19, 2014 NighthawkPlayer updates

I managed to finish the written Hybrid instructions today, at least to the point where I only need to proof-read everything. So I will definitely release the new version on Monday. But I wont have time to do the tutorial…

Hybrid updates & upcoming schedule

December 19, 2014December 19, 2014 NighthawkPlayer updates

A new version of the Hybrid is available. I’ve tested it and it works perfectly. This mod makes it much easier to know the parameters to use while setting up.   The past week has been crazy busy and next…

Urgency of help desk tickets

December 15, 2014December 15, 2014 NighthawkPlayer updates

Recently a lot of players are again marking helpdesk tickets as very high, severe or critical. The majority of these are for software access codes. Sometimes players may forget to check when an access code is due to expire, and…

Calls tomorrow, hybrid and general schedule

December 9, 2014December 9, 2014 NighthawkPlayer updates

I wont be available for calls tomorrow, but will on Thursday 11th December.   I received the latest version of the Hybrid in reference to BDC sensitivity and target, but it has some minor arithmetic errors that will be corrected…

General schedule

December 3, 2014December 3, 2014 NighthawkPlayer updates

I’ve responded to all help desk tickets but not all emails. I’ll have time to do the rest of the emails tomorrow (Thursday). Please do not re-send emails.

Unavailable for calls tomorrow

December 2, 2014December 2, 2014 NighthawkPlayer updates

I won’t be available for calls tomorrow (Wednesday), and will be away on Thursday too. I’ll next be available for calls either Tuesday or Wednesday next week.

Hybrid update ready

December 2, 2014December 2, 2014 NighthawkPlayer updates

The hybrid update is ready, but I haven’t had time to update the instructions to explain the new features and capabilities. More experienced players will understand the settings though; at least most of them. Some additional updates will be complete…

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Subscribe to the player announcement blog so you are kept informed. This is not the same as following me via Google+. Submit your email to be notified of updates:

To Players:

Use the Help Desk for all support related issues. It will get you the quickest response (24-48hrs excluding weekends and public holidays). I frequently post updates here so you know my schedule and when responses may take longer than usual.

Phone (international): +61 3 9018 5395
I take phone and Skype calls on Wednesdays (9am - 4pm), although other times can be scheduled. I sincerely care about your success and provide all support you need. But please respect I have a personal life too and only work 9am-5pm during weekdays (not weekends).

Skype: rouletteanalysis
Live conversions only. Do NOT send offline messages as I may not see them for days

Mobile Phone (international): +61 468 338 305
SMS, Calls or Whatsapp for emergencies only - Do NOT contact my mobile unless it is a genuine emergency. But I live in a rural area with very poor reception so there may be no signal. Email is usually the quickest way to reach me.

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